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Warranty Policy

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We thank you for entrusting your eyecare to us, your ability to live your life with clarity is our focus.  

Due to the individual and customized nature of prescription eyewear, we are unable to offer refunds on orders.  However, if you have issues or concerns about your eyewear, please contact us to help you troubleshoot your concerns.  We are committed to quality eyecare products and offer the following guarantees and warranties:

Spectacle lenses

  • 60 day warranty on all ophthalmic lenses for adaptation issues

Hoya lenses, Scratch Warranty

  • 2-year, unlimited scratch coat warranty on all custom lenses
  • 2-year, 2 time replacement for stock lenses with EX3 or High-Vision ViewProtect anti-reflective coating
  • 2-year, 1 time replacement on HDR anti-reflective coating
  • 2-year, 1 time replacement for Seiko lenses
  • 2-year, 1 time replacement for Merit lenses
  • 1-year, 1 time for lenses with hard coat only
  • No warranty available on uncoated lenses*
  • Scratch warranty does not apply for industrial safety lenses*

Zeiss lenses, Warranty

  • 2-year, 1 time replacement for manufacturer defects on anti-reflective coatings
  • 1-year, 1 time replacement for manufacturer defects on hard coating
  • 1-year, 1 time replacement for cracking/chipping occurring on drill mounted or semi-rimless eyewear

D|R lenses, Warranty

  • 2-year, 1 time replacement for manufacturer defects on anti-reflective coatings
  • 1-year, 1 time replacement for manufacturer defects on hard coating
  • 1-year, 1 time replacement for cracking/chipping occurring on drill mounted or semi-rimless eyewear

Nikon lenses

  • 2-year, 1 time replacement for all coated lenses (manufacturer's defects or scratch warranty)
  • 1-year, 1 time replacement for chipping or breakage on high index materials

    Frames 

    • 1-year manufacturers warranty*
    • 2-year manufacturers warranty on Scott Harris frames

    Sunglasses 

    • 1-year manufacturers warranty
    • 2-year manufacturers warranty on Maui Jim sunglasses
    • 2-year, 2 time replacement on Hoya prescription sunglass lenses, scratch warranty
    • 2-year, 2 time replacement on Hoya Sensity Shine lenses, scratch warranty

    Kids packages

    Hoya Eye-M-Growing

    • Substitute pair of lenses if change in prescription within 12 months of the original order
    • 1 time scratch or chipping warranty for both original and substitute pair of lenses

    Hoya MiyoSmart

    • 1-year, 1 time replacement if patient's prescription changes by 0.50D or more
    • 1 time replacement for manufacturer defects on anti-reflective coatings

    Zeiss Junior Program

    • 1 pair of substitute lenses in original frame within 16 months with change in prescription

    Zeiss Myovision

    • 1-year, 1 time replacement if patient's prescription changes by 0.50D or more

    Warranties do not cover improper or unreasonable use of eyewear, alterations to eyewear, or accidental breakage.

    *Frame warranties not applicable to discounted or clearance styles.